Frequently Asked Questions About Our Terms & Conditions
Account sharing and borrowing violate our terms. If we detect it, we'll freeze the account while we investigate. You'll receive an in-app alert and email explaining the issue. If confirmed, we may close your account and withhold payouts pending review.
Yes. Go to Account Settings in the lobby, select 'Personal Details', and request a change. For phone numbers linked to DANA, OVO, GoPay or QRIS, you'll need to verify the new number via SMS. Changes take effect within 24 hours.
It means your ability to open and use an account is subject to the gaming laws where you live. If local law changes or restricts access in your region, we may need to suspend or close your account. We'll give you notice and help you withdraw any remaining balance.
We keep full transaction records—deposits, withdrawals, gameplay timestamps—for two years after your account closes. After that, we archive records securely for an additional three years for regulatory compliance, then delete them.
Yes. Open Account Settings, go to 'Payment Methods', and tap the payment option you want to change. You can add a new DANA, OVO, GoPay or QRIS number and set it as your default. Old payment details are removed once you confirm the new one.
Suspension is temporary; we freeze your account while we investigate a policy concern—typically resolved within 7 days. Closure is permanent; you choose it or we enforce it for breach. Closed accounts can't reopen, but you can withdraw any balance within 90 days.
Our full terms are written in English. If you need clarification on any section, contact our support team via chat or email—they can explain terms in simpler English or help you understand specific rules that affect your account.
